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SEYCHELLES TRAVEL COMMITMENT TO YOU We at Seychelles Travel have made every effort to ensure that you will have an enjoyable holiday with us. Your contract is with Seychelles Travel a partnership consisting of Mr D J Gregory & Ms L K Gregory at 169 Stations Road, West Moors, Ferndown Dorset, BH22 0HT, England. Seychelles Travel are fully bonded licensed members of the Civil Aviation Authority (ATOL).
1. YOUR RESERVATION Reservations made by yourself or a travel agent will be allocated a booking number. Any monies paid by you to a travel agent, are held by that travel agent on our behalf. On receipt of your booking form and deposit, we will send you a confirmation invoice verifying the holiday details. It is then a firm contract exists between you and Seychelles Travel on the terms of this brochure. This invoice will state the outstanding balance and due date for payment, no further reminder will be sent. All holidays and offers published in this brochure are subject to availability at the time of booking.
2. PRICE GUARANTEE We reserve the right to alter prices at any time. You will be advised of any changes when booking, thereafter your price is guaranteed & will not be subject to any surcharges.
3. BROCHURE DESCRIPTIONS Every effort has been taken by Seychelles Travel in compiling this web site accurately. The descriptions are based on the information supplied by the hotel owners. However, changes in hotel facilities and description can occur and every effort is made to advise clients accordingly of any such changes.
4. IF WE CHANGE YOUR HOLIDAY The holidays in our brochure are arranged months in advance and circumstances can change for a variety of reasons after going to press. We reserve the right to change your holiday at any time. If changes are made, most will be of a MINOR NATURE (see below) and we will advise you of these at the earliest convenience provided there is time before departure. In the event of a MAJOR CHANGE (see below) we will advise you at the earliest convenience. Provided there is time before departure you will have the choice of:
a) Accept the changed arrangements. b) Taking another holiday from us. c) Cancel your holiday with a full refund. In addition, compensation to passengers who paid the full brochure price is as follows: Period before scheduled departure within which a MAJOR change is notified to you. Compensation per full fare paying passenger.
More than 42 days - Nil 29-42 days - £15.00 7-28 days - £30.00 Less than 7 days - £40.00
A MINOR CHANGE is a change of aircraft, airline or flight departure time of less than 12 hours or a change or withdrawal of facilities offered by a hotel. We consider a MAJOR CHANGE is one involving a change of departure airport, other than Gatwick or Heathrow; time of departure or return by more than twelve hours, but not a flight delay as this is covered under our insurance policy; substitution of accommodation of a lower classification as given in our brochure.
IMPORTANT NOTICE Compensation payments do not apply to any changes, caused by force majeure (war, threat of war, terrorist activity, riots, civil commotion, industrial disputes, natural and nuclear disasters, fire, technical problems, closure or congestion of airports, cancellation or changes by scheduled airlines or other such events outside our control).
5. IF WE CANCEL YOUR HOLIDAY We reserve the right to cancel your holiday. If we do have to cancel your holiday we will return to you all monies you have paid or will offer you an alternative holiday of comparable standards. The above alternatives will not apply where the cancellation by us arises out of non-payment or late payment of any part of the cost of your holiday, or for any alterations requested by you within 8 weeks of departure, when cancellation charges will apply. We will not cancel your holiday within 8 weeks of departure save only in circumstances amounting to force majeure.
6. WHAT HAPPENS TO COMPLAINTS In the event that a complaint cannot be settled amicably, you may wish to refer the matter to arbitration under a special scheme, which has been devised by arrangement with and is administrated quite independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for an inexpensive and simple method of arbitration on documents alone with restricted liability on the customer in respect of cost. No amount greater than £1,500 per person/£7,500 per booking form can be awarded, nor does this scheme apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the application for arbitration must be made within nine months of the date of return from the holiday but in special circumstances it may still be offered outside the period.
7. OUR RESPONSIBILITIES We have taken all reasonable steps to ensure that the holidays and services offered on this web site are of a reasonable standard. We accept responsibility for the quality of the holidays and excursions booked with our local representatives. If any part is not provided as promised we will pay appropriate compensation if this has effected the enjoyment of your holiday, but this shall not apply in circumstances amounting to force majeure.
8. PERSONAL INJURY (Related with arrangements made by us) Seychelles Travel will pay to our clients damages as they would be entitled to under English Law in an English Court for any personal injury including illness or death caused by negligence by our agents, our employees or our supplies contracted or sub contracted by us as in our brochure, whilst acting within the scope of or in the course of their employment in the provision of your holiday (excluding air, sea and rail transportation performing domestic, internal or International journeys where our liability in all cases will be limited in the manner proved by the relevant international convention). Claims for personal injury must be made within 90 days of the incident and should we make any payments to you, we reserve the right to claim any compensation from the persons or suppliers responsible. Therefore by signing the booking form you agree for yourself and any others for whom you are booking, that you assign to Seychelles Travel, any rights against a supplier or any other person or party you may have relating to the claim and you agree to co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated.
8b. PERSONAL INJURY (Note related with arrangements made by us) If any client suffers personal injury, death or illness whilst on holiday overseas arising out of an activity which does not form part of your holiday arrangements, we will offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised within 90 days of the incident. Any assistance offered by us is limited to a maximum cost of £5000 per booking form. If you decide to take legal action against the third party responsible and should a successful claim result either from the third party or an insurance policy claim then you must pay us costs we incurred in assisting you.
9. INTERNATIONAL CONVENTION Liability for death, personal injury or illness suffered is limited in terms of both amount and time in which a claim must be brought, our liability will not exceed any limitation applicable under any international convention governing even if that convention has not been ratified by or applied in the UK.
10 WHAT YOUR HOLIDAY PRICE INCLUDES: - Return economy class scheduled air flights as confirmed in your confirmation invoice and in-flight meals provided by the airline. - All transfers between Mahé International Airport and accommodation booked, including inter-island transfers unless otherwise arranged. - Accommodation as detailed in your confirmation invoice, including normal hotel service charges. - Meals as confirmed in your confirmation invoice. - UK air passenger duty, and the services of our representatives in Seychelles.
11. NOT INCLUDED IN YOUR HOLIDAY PRICE: - Travel between your home and UK departure airport and vice versa. - Your holiday insurance (see details in our separate price guide). - Personal expenditure such as porterage, tipping, telephone calls, extra meals etc. - Optional excursions, unless shown as being included at the relevant hotel. - Seychelles airport departure tax of US$50.
YOUR COMMITMENT TO SEYCHELLES TRAVEL
1. BOOKING FORM AND PAYMENTS Having chosen your holiday, you must then complete and sign the booking form, accepting on behalf of all your party, the terms of the booking conditions and send it to us with your deposit of £100.00 per person, plus insurance if required, of full payment if within eight weeks of departure (56 days). The balance must be paid no later than 8 weeks (56 days) before departure. If payment is not received, then we have the right to treat the booking as cancelled and cancellation charges will apply as detailed in section 4 below. A binding agreement will exist between us when you receive our confirmation invoice. On booking your holiday with Seychelles Travel, you are entering into an agreement. The Booking Conditions and separate Price Guide and Insurance Conditions form the basis of this agreement. Your agreement with us is made on these terms and is subject to English Law for both parties under the jurisdiction of the English Courts. Please note that an infant must be less than 2 years of age on the date of their return flight to qualify for infant status.
2. TRAVEL INSURANCE It is our policy that your purchase our TRAVEL INSURANCE with all our holidays or you have alternative insurance arranged (details are required of any alternative insurance). Insurance will start from the time of booking if the premium is included in your deposit.
3. CHANGING YOUR BOOKING To make any change to your booking, you must communicate this to us in writing signed by the person who signed the booking form or travel agent. A charge will be incurred depending on the change requested and the interval before departure date. Any changes made within 8 weeks of the departure date will be treated as a cancellation and cancellation charges set out in section 4 will be incurred.
4. CANCELLING YOUR HOLIDAY Any cancellation must be communicated oto us in writing signed by the person who signed the booking form or travel agent. Upon receipt of your written cancellation, the following charges will apply:
Over 42 days - Deposit 29-42 days - 50% 22-28 days - 75% 6-21 days - 90% 0-5 days - 100%
NOTE: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
5. IF YOU HAVE A PROBLEM If you have a problem whilst on holiday, you must speak to the hotel manager or relevant supplier to enable them to resolve the problem. You must not wait to return from holiday to complain, as nothing can then be done to resolve the problem. If your problem cannot be resolved, and you wish to pursue the matter further then you must put your complaint in writing and communicate it to Seychelles Travel within 28 days of return, quoting your holiday invoice number.
6. CONDITIONS OF YOUR TICKET When travelling with the air carrier, the carrier’s conditions of carriage apply, some of which may limit or exclude liability. Copies of the conditions are available on request from Seychelles Travel.
7. BEHAVIOUR Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. Any passengers considered to be unacceptably under the influence of drink or drugs may be denied boarding the aircraft or entry into the country. In these cases we shall consider that person as having given notice of cancellation and we shall be under no liability for any costs or charges incurred as a result of our doing so. |
